Gambling should always be entertainment — never a source of financial pressure or emotional distress. po999 is committed to providing Pakistani players with the tools, information and support they need to stay in control at every stage of their gaming experience.
po999 takes responsible gambling seriously — not because it is required, but because it is the right thing to do. Our platform is designed to help players across Pakistan, whether they are following PSL T20 matches in Lahore, watching ICC cricket events from Karachi or placing football bets in Islamabad, make informed and measured decisions about their gaming activity.
Gambling involves real financial risk. Every session could end in a loss, and no bet — regardless of perceived certainty — is ever guaranteed to win. po999 is transparent about this reality and builds responsible gambling guidance into the core of the platform, not as a footnote or a buried policy page.
This page covers the practical tools available to you, the warning signs of problem gambling to be aware of, how to set personal limits, and how to access support when you need it. We encourage every player to read this guidance carefully, regardless of how casually or infrequently they use the platform.
Online gambling may be restricted or prohibited by applicable law in your jurisdiction. Pakistani users should be aware of the Prevention of Gambling Act, 1977, and any other applicable federal or provincial legislation. po999 does not claim to be licensed or approved by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. It is your personal responsibility to check and comply with the laws applicable in your specific location.
Gambling should never be used to pay bills, recover debts or supplement income. If you find yourself gambling to address financial problems, please use the self-exclusion tool or contact our support team immediately.
Need Help Now? Contact po999 support any time via [email protected]. Our team is available 24/7 in English and Urdu to assist with account controls, self-exclusion requests and responsible gambling guidance.
For Pakistani Players: Local gambling laws may restrict or prohibit online gambling activity. Always verify applicable regulations in your specific province or city before participating.
po999 provides a comprehensive set of account-level controls. Every player can activate these tools at any time — no reason required, no waiting period for restrictions.
Set a maximum amount you can deposit per day, per week or per calendar month. Once a deposit limit is in place, it cannot be increased for at least 24 hours after you request the change — giving you time to reflect before raising your cap.
Cap the maximum amount you can lose in a defined period — daily, weekly or monthly. When your net loss reaches the limit you have set, further betting is automatically suspended until the period resets. This is one of the most effective tools for preventing chase-loss behaviour.
Set a maximum duration for each play session. When the time you have chosen expires, you will receive an alert and the option to end your session. Extended play sessions without breaks can impair decision-making — session limits help you stay aware.
Take a short break from gambling without fully closing your account. Cool-off periods can range from 24 hours to several weeks. During a cool-off, your account will be temporarily restricted from deposits and betting activity.
Request a self-exclusion of up to five years or on a permanent basis. Self-exclusion is a firm decision — once confirmed, it cannot be reversed for the selected duration. During exclusion, all deposits, bets and marketing communications are blocked.
Enable periodic on-screen reminders that display how long you have been playing and your net session result. Reality checks interrupt auto-play mode and encourage you to actively decide whether to continue or stop.
Setting account limits on po999 is a straightforward process available directly from your account dashboard. Here is how to do it:
Access your po999 account using your registered username and password through the secure HTTPS login portal.
From your account dashboard, go to the Responsible Gambling or Player Protection section. This is clearly labelled and accessible from your account menu.
Choose from deposit limits, loss limits, session time limits, cool-off periods or self-exclusion. Each option is described clearly before you confirm.
Enter the amount or time duration that applies to your chosen limit. For deposit and loss limits, values can be expressed in PKR (Rs). Review the settings carefully.
Confirm your limit. Restrictions take effect immediately. Increases to existing limits require a mandatory cooling-off period before they become active.
Self-exclusion requests can also be submitted directly to support at [email protected] — no in-app steps required. State your account details and preferred exclusion duration.
The following is an illustrative example of how a responsible limit profile might look for a typical po999 user. Values shown are for demonstration only.
Good Practice: Set limits that reflect what you can genuinely afford to lose without it affecting your daily life. Never set limits higher than your disposable entertainment budget — treat gambling like any other leisure activity.
Problem gambling develops gradually and can affect anyone. The following are recognised warning signs that your gambling may be moving beyond healthy entertainment. Identifying these patterns early makes it significantly easier to regain control.
Placing larger or more frequent bets in an attempt to win back money you have already lost — one of the clearest and most common early indicators of problem gambling.
Spending more than you planned to spend, or gambling with money set aside for essential expenses such as household bills, rent or family needs.
Repeatedly failing to walk away at the end of a session, or feeling compelled to continue gambling after deciding to stop.
Using gambling as a way to cope with stress, anxiety, boredom or personal problems — particularly common after PSL season or major cricket tournaments generate high-volume engagement.
Concealing gambling habits, transaction amounts or time spent on gaming from family members or friends.
Taking loans, borrowing money from friends or family, or using credit specifically to fund gambling activity.
Missing work, neglecting family or social commitments, or losing interest in other activities because of the time dedicated to gambling.
The following questions can help you reflect on your gambling habits. This is for personal reflection only — it is not a clinical assessment. If you answer "Yes" to three or more questions, we strongly encourage you to activate account limits or contact our support team.
This is not a medical tool. If your answers concern you, please contact po999 support or reach out to a mental health professional or gambling support service in your area.
When you activate self-exclusion on po999, your account is immediately suspended. All deposits are blocked, all active bets are voided (or settled according to applicable rules), and all marketing communications cease. You cannot log in or access any gaming features for the duration of the exclusion.
Self-exclusion can be set for a minimum of six months, up to five years, or permanently. For shorter breaks — days or weeks — use a Cool-Off Period instead. Self-exclusion periods cannot be reduced once activated. You may request reinstatement after the full period has elapsed.
You can activate self-exclusion directly from the Responsible Gambling section of your account dashboard, or by emailing [email protected] with your account details and preferred exclusion duration. Requests are processed as quickly as possible, normally within hours.
When your self-exclusion period expires, your account will not be automatically reactivated. You must make a deliberate request to reinstate your account, which includes a mandatory review period and re-confirmation of your responsible gambling settings before access is restored.
If gambling is affecting you or someone you care about, support is available. The resources below are listed for informational purposes. po999 does not claim affiliation with or endorsement from any of these organisations.
Our 24/7 support team is your first point of contact for any responsible gambling concern, limit request or self-exclusion. Available in English and Urdu. Contact: [email protected]
If gambling is affecting your mental wellbeing, speak to a qualified mental health professional. The Pakistan Association of Mental Health (PAMH) provides public awareness resources and referral information (text reference only).
Talking to trusted family members or community leaders is an important first step for many people in Pakistan. If you are not ready to speak to a professional, confiding in someone you trust can help break the cycle.
Gambling Therapy is an internationally recognised online support service offering free, confidential advice for people affected by gambling. It operates in multiple languages (text reference only — no endorsement implied).
Whether you are in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — if gambling is no longer fun, please stop and seek support. po999 is an entertainment platform, not a financial service. We would rather help you set a six-month self-exclusion today than see you return tomorrow in a worse position. There is no shame in asking for help, and our support team treats every request with full confidentiality and respect.
po999 does not knowingly permit anyone under the age of 18 — or the higher minimum age required by the operator's license jurisdiction — to register or use the platform. Age verification is conducted as part of the KYC process and is mandatory before any deposits or betting activity are permitted.
If you share a device or internet connection with younger family members, we strongly recommend using parental control software to prevent access to gambling sites. Options are available for all major devices and operating systems. po999 supports the use of such tools and encourages parents in Pakistan to consider them as a matter of routine digital hygiene.
If you discover that a minor has accessed or registered on po999, please report it immediately to [email protected]. The account will be closed immediately and all associated data will be handled in accordance with our Privacy Policy.
Your wellbeing comes first. If you are ready to enjoy po999 as entertainment — within your means and within your limits — we are here to support you every step of the way.